As a traveller, there has been one or more occasions when your luggage got lost at the airport before departure or on arrival at your destination.
There are airports however where cases of lost luggage have never arisen and even if they are misplaced, the owners are traced and handed their luggage.
A ranking of the top 10 airports in the world for baggage handling places Kansai International Airport as the best in the world for reuniting passengers with their luggage after a flight, with a remarkable zero items of baggage going missing since it opened in 1994.
The airport, built on a man-made island in Osaka Bay in central Japan, clinched the top spot for its faultless record on baggage with the New Kansai International Airport Co., the operator of the airport, also commended for the short time it takes for passengers to receive their luggage after disembarking and the attention to detail demonstrated by staff.
The compilation, done by Skytrax, the UK-based airline and airport consultancy for its recent World Airport Awards 2015 covered 550 airports in 112 nations around the world, using reviews from 13 million users to decide rankings in 20 categories.
Japanese airports fared extremely well when it came to taking care of passengers’ luggage, with Tokyo’s Haneda International in sixth place on the list and Narita International rounding out the top 10.
“The baggage delivery award is based around various criteria, the core emphasis integrating speed and efficiency of baggage delivery, staff support services, baggage hall information and so on.
“Specific reasons for Japanese airport performance is somewhat intangible, but in most respects it is a result of the more fastidious nature of staff and their disciplined approach towards ensuring maximum service efficiency,” Peter Miller, director of marketing for Skytrax said.
Asian airports took the top six spots for baggage handling, with Copenhagen in seventh, followed by Munich and Zurich.
In overall ranking of airports, Kansai International came in 12th place up from 14th one year earlier.
Singapore’s Changi Airport ranked best in the world followed by Incheon International Airport in South Korea and Munich Airport.
London Heathrow Airport came eighth on the list, up from 10th in the 2014 awards, with London City in 32nd place, Gatwick 40th, Stansted at 73 and Manchester in 80th position.
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