Travel industry stakeholders vouch for agents to succeed

Stakeholders in the travel and hospitality industry have defended travel agents at the World Travel and Tourism Council (WTTC) Asia Summit in Seoul, South Korea.

[photo/bangkokpost.com]

David Brett. [photo/bangkokpost.com]

Brett stated that despite many people’s early prediction with regards to the demise of the industry when the internet came about, agents have proved that they can cope with changes in technology and have even improved their service delivery.

Reacting to sentiments made by BBC presenter and summit moderator Nick Ross who had suggested that agents were a thing of the past, Amadeus Asia-Pacific president David Brett said that agents will survive the passing of time. Brett stated that despite many people’s early prediction with regards to the demise of the industry when the internet came about, agents have proved that they can cope with changes in technology and have even improved their service delivery.

Brett said that hotels provide wide search tools and an enormous amount of information therefore there is need for experts (agents) to deliver those services to customers.

JTB Corp president and chief executive Hiromi Tagawa also weighed in on the matter insisting that he was confident agents would retain their place in the travel industry.

On his part, Deepak Ohri, chief executive of Bangkok-based luxury hotel group Lebua Hotels and Resorts stated that as long as agents are conscious of travellers’ behaviour and deliver quality, they will survive over time, remarks that were echoed by Economist Adam Sacks, president of Tourism Economics – a division of UK-based Oxford Economics. JTB Corp president and chief executive Hiromi Tagawa also weighed in on the matter insisting that he was confident agents would retain their place in the travel industry.

 

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